Moderation & Administration:
I've been in both administrative and moderation positions on small communities like this before, and I must say the over-complexity of how this site is run is baffling with all due respect. This is my biggest issue as I cannot process just how flawed this is.
Let us begin with the tiers. Classifications are fine and in fact appreciated, it does help the community to better understand their staff team and who to lean towards for what issues. However, what does bother me is that they are classified not just on seniority, but skill and purpose.
- Moderation Statements:
- Tier 1 moderators only oversee Character Applications. These mods are either fairly new to the staff, or haven't gotten the training to move up in rank.
"Tier 2 Moderators have received training in either Pets & Companions, Items, or Spells"
"Tier 3 Mods are the masters of the forum, and are known as such by becoming a Forum Moderator. Forum Moderators are in charge of approving missions as well as making sure people don't post certain things in certain areas."
"A Tier 0 Moderator is responsible for the site's applications as a whole. While they may or may not have the power to move unlock certain things, they get the final say, and can overrule any other Moderator's decisions"
This all seems so very unnecessary to me. Instead of providing moderators with certain amounts of training for particular things at a single time, give them all that they need to make them all-purpose staff members, and this is clearly not the case. If they were all-purpose, there would be no need for classifications nor categories. The staff team has an average amount of members in it and it doesn't make sense how we further divide and categorize them besides what they are. I believe the only distinctions that need to be made within the moderation of this site is Chatbox Moderator, Trial Moderator, Dev. Moderator, and Head Moderator. There should be no tiers, just those classifications.
Next thing is the behavior of the staff. With previous conflicts, the nature of how staff is run has been brought to light. It has been made clear, and with several witnesses, that staff with high ranking positions do tend to cherry pick when and where to apply rules. The following rules have been broken by Tier 3 Moderators and up:
1. Harassment to other players in the form of verbal or textual abuse or any other form of abuse will not be tolerated.
2. Excessive trolling will not be tolerated. This is a mature site, so there may be some foul language, but abusing it and insulting other players is unacceptable.
3. Admins and Moderators will abide by all of the rules of the site or they run the risk of losing their position from the site. If the person continues to break the rules, a possible ban may be held in order.
4. Attempting to exploit or abuse a system will not be tolerated. (In relation with the previous rules)
All four of these rules have been broken several times by fewer high ranking staff members than three. This only makes me worry, especially when no punishment is given and are instead slapped on the wrist and let free to do whatever they please. Please take into consideration the personalities of your staff members. If they have broken any of these, basic,
important rules, they are not fit to be a staff member nor one of high ranking. (Reports are in the process of being made, so hopefully we see results)
That's about it for staff.
Stop making them (lol). I can count more guilds than can fit on one hand and I can conclude that less than half of them are active enough. Members are too thinly spread out and there are large amounts of guilds. That sums that up.
And, there is my suggestion.